Support
Help with Platera
Updated October 6, 2026
We help Platera customers and businesses using Platera Proveedores.
Contact us
Email hola@platera.mx. Tell us which app you use, the email or phone associated with your account and what you need help with. For purchases, include the order number. Do not include passwords, access codes or complete card details.
Orders, payments and delivery
We can help with orders, charges, change or cancellation requests and delivery issues. Menus, hours, lead time and coverage depend on the kitchen. Check your order details before contacting us.
Kitchens and provider accounts
Include your business name for help with Platera Proveedores or to ask about joining the marketplace. Do not send tax, bank or identity documents until we explain an appropriate channel.
Privacy and account deletion
Use the same email for data access, correction or deletion requests. The public guide is at /en/delete-account and the full notice is at /en/privacy.
Operator
PLATERA LLC. Business address: 112 S Main Ave, STE A PMB 772, Sioux Falls, SD 57104, United States. This is not a food pickup point or a kitchen's address.