Privacy and account
Request account deletion
Updated October 6, 2026
Use this page to request deletion of a Platera or Platera Proveedores account and its associated data. You do not need the app installed or to sign in to this website.
1. Send your request
Email hola@platera.mx with the subject "Delete my Platera account". State whether you use Platera or Platera Proveedores and identify the account email or phone. If possible, write from the registered email. Do not send passwords or access codes.
2. We verify account ownership
We will reply to confirm the request and, if necessary, verify identity with appropriate minimum information. For business accounts, we will check authority to request closure. An ordinary support question does not itself delete an account.
3. We explain the outcome
The request covers account closure and deletion of associated personal data, except records we must retain for legal obligations, pending orders or payments, fraud prevention or claims.
We may retain restricted order and transaction receipts, tax records and incident evidence for applicable legal periods. When handling the request, we will explain what we retain, why and the relevant period or criterion. We do not claim every record disappears immediately.
Other options
Uninstalling the app does not delete your account. To correct data, request access or stop promotions, email the same address and describe that request; account closure is not required.
The privacy notice explains data handling and ARCO rights. Requests are handled within applicable legal deadlines.